Refund policy

Return & Store Credit Policy

At Adore Her Hair, we want every customer to feel confident and cared for when shopping with us. Because hair extensions and wigs are personal-use items, we follow a strict return policy to protect the health, safety, and satisfaction of every customer.

14-Day Return Window

Customers have 14 days after receiving their order to request a return for store credit.

To be eligible, the wig or hair product must be:

  • Unused

  • Unworn

  • Unwashed

  • Uncut

  • Unaltered in any way

  • Free of product, fragrance, smoke, odor, makeup, or residue

  • In its original packaging

  • With all lace, tags, bands, labels, and packaging fully intact

  • Accompanied by proof of purchase or order confirmation

For sanitary reasons, we cannot accept any wig or hair product that has been worn, tried on for an extended period, brushed out, styled, washed, lace-cut, colored, bleached, plucked, sprayed, or altered in any way.

Store Credit Only

Adore Her Hair does not offer cash refunds.

If your return is approved, you will receive store credit only that can be used toward a future purchase.

Once an order is placed, we begin processing it as quickly as possible. Because of this, we do not offer cancellations, refunds, or order changes after checkout unless there is an issue caused by our team.

How to Start a Return

To request a return, please email us at:

AdoreHerHair@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for return request

  • Clear photos of the wig or hair product in its original condition and packaging

Once your request is reviewed, we will let you know if your return is approved. Please do not send any items back without first receiving approval from our team.

Items sent back without an approved return request will not be accepted.

Return Address

Approved returns must be shipped to:

Adore Her Hair
450334 W. Fuqua Street
Houston, Texas 77045

Please confirm the return address before mailing your package.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged due to an error on our behalf.

We recommend using a trackable shipping service. Adore Her Hair is not responsible for lost, delayed, or damaged return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a defective, damaged, or incorrect item, please contact us immediately at AdoreHerHair@gmail.com within 48 hours of delivery.

Please include your order number and clear photos or videos of the issue so we can review it and make it right.

Non-Returnable Items

The following items cannot be returned:

  • Wigs that have been worn, washed, styled, brushed, altered, or lace-cut

  • Hair products removed from original packaging

  • Sale items

  • Discounted items

  • Clearance items

  • Custom orders

  • Personalized orders

  • Gift cards

  • Items returned without approval

Exchanges

We do not offer direct exchanges.

If your return is approved, you will receive store credit. You may use that store credit to place a new order for the item you prefer.

Final Review

All returns are subject to inspection. If the item does not meet our return requirements, the return will be denied and store credit will not be issued.

We value our customers and want you to love your purchase, but we must also protect the quality and sanitary standards of our brand.

For any questions or concerns, please contact us at:

AdoreHerHair@gmail.com