Legal notice
Legal Policy
Legal Notice
Welcome to Adore Her Hair. This Legal Policy explains important legal information regarding your use of our website, products, services, and online store.
By visiting our website, browsing our products, placing an order, or communicating with Adore Her Hair, you agree to follow this Legal Policy, along with our Terms of Service, Shipping Policy, Return & Store Credit Policy, and Privacy Policy.
If you do not agree with these policies, please do not use our website or purchase from our store.
Business Information
Business Name: Adore Her Hair
Email: AdoreHerHair@gmail.com
Mailing Address: 450334 W. Fuqua Street, Houston, Texas 77045
Please verify the mailing address before using this policy publicly.
Product Use Disclaimer
Adore Her Hair sells wigs, hair products, and related beauty items intended for personal use.
Because wigs and hair products are personal-use items, customers are responsible for reviewing all product descriptions, photos, measurements, colors, textures, lace details, and policy information before placing an order.
Product results may vary depending on how the item is installed, maintained, stored, styled, and cared for by the customer.
Adore Her Hair is not responsible for damage caused by improper installation, excessive heat, chemical processing, bleaching, coloring, cutting, plucking, over-styling, product buildup, or improper care after the item has been received.
Color, Texture, and Appearance Disclaimer
We make every effort to display our products as accurately as possible. However, product colors, lace tones, textures, curl patterns, density, and appearance may vary slightly due to lighting, photography, screen settings, device displays, and natural product variation.
Adore Her Hair does not guarantee that every product will appear exactly the same in person as it appears online.
By placing an order, you acknowledge that minor variations in appearance may occur and do not qualify as a defect.
No Professional Advice
Information provided on our website, product pages, emails, text messages, social media, or customer communication is for general informational purposes only.
Nothing provided by Adore Her Hair should be considered medical, legal, professional, or cosmetology advice.
Customers should consult a licensed stylist, cosmetologist, or professional when needed for installation, coloring, cutting, customization, or hair-care recommendations.
Customer Responsibility
Customers are responsible for:
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Reading product descriptions before purchasing
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Providing accurate billing and shipping information
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Reviewing all store policies before placing an order
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Inspecting their order immediately upon delivery
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Contacting us within the required timeframe for damaged, defective, or incorrect items
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Properly caring for wigs and hair products after delivery
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Following all return and store credit requirements
Adore Her Hair is not responsible for issues caused by customer misuse, incorrect information provided at checkout, improper care, delayed communication, or failure to follow store policies.
Returns and Store Credit
Due to sanitary and quality-control reasons, wigs and hair products are subject to strict return requirements.
Adore Her Hair does not offer cash refunds. Approved returns are eligible for store credit only.
Customers have 14 days after receiving their order to request a return for store credit. Items must be unused, unworn, unwashed, uncut, unaltered, free of odor, product, fragrance, smoke, makeup, or residue, and returned in original packaging with all tags, lace, bands, labels, and packaging intact.
Items that have been worn, tried on for an extended period, styled, washed, lace-cut, colored, bleached, plucked, sprayed, brushed out, or altered in any way are not eligible for return or store credit.
Please review our full Return & Store Credit Policy before making a purchase.
Shipping and Delivery Disclaimer
Shipping and delivery times are estimates only and are not guaranteed.
Adore Her Hair is not responsible for shipping delays, carrier delays, weather delays, holiday delays, customs delays, incorrect addresses, stolen packages, lost packages, misdelivered packages, or packages marked as delivered by the carrier.
Once an order is transferred to the shipping carrier, delivery responsibility belongs to the carrier.
Customers are responsible for contacting the shipping carrier directly for delivery claims, missing packages, or tracking issues.
Damaged, Defective, or Incorrect Items
Customers must inspect their order immediately upon delivery.
If an item arrives damaged, defective, or incorrect, customers must contact us within 48 hours of delivery at:
The message must include the customer’s full name, order number, description of the issue, and clear photos or videos of the product and packaging.
Failure to contact us within 48 hours may limit our ability to assist.
Limitation of Liability
To the fullest extent permitted by law, Adore Her Hair, its owners, team members, contractors, service providers, partners, affiliates, and vendors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages related to your use of our website, products, or services.
This includes, but is not limited to:
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Shipping delays
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Lost, stolen, or misdelivered packages
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Product expectations
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Improper product care
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Incorrect customer-provided information
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Website errors
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Payment processing issues
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Loss of income
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Loss of business
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Replacement costs
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Emotional distress
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Customer misuse of products
Your purchase and use of our products is at your own discretion and risk.
Intellectual Property
All content on the Adore Her Hair website, including text, images, graphics, logos, product descriptions, videos, branding, designs, and layouts, is owned by Adore Her Hair or used with permission.
You may not copy, reproduce, distribute, modify, sell, display, or use our content without written permission.
Unauthorized use of Adore Her Hair branding, images, product descriptions, or website content may result in legal action.
Website Use
You agree not to use our website for unlawful, harmful, fraudulent, abusive, or unauthorized purposes.
You may not attempt to interfere with the operation of our website, misuse our content, submit false information, use automated tools to scrape data, or violate any applicable laws while using our website.
Adore Her Hair reserves the right to restrict or terminate access to our website at any time if we believe a customer or visitor has violated our policies.
Third-Party Services
Our website may use third-party services, including Shopify, payment processors, shipping carriers, marketing tools, apps, and other service providers.
Adore Her Hair is not responsible for the actions, errors, delays, policies, or services of third-party providers.
By using our website, you understand that third-party services may have their own terms, policies, and privacy practices.
Indemnification
You agree to indemnify and hold harmless Adore Her Hair, its owners, team members, contractors, service providers, partners, affiliates, and vendors from any claims, damages, losses, liabilities, costs, or expenses arising from your violation of our policies, misuse of our website, misuse of our products, violation of law, or violation of any third-party rights.
Policy Updates
Adore Her Hair reserves the right to update, change, or replace this Legal Policy at any time.
Updates will be posted on our website. Your continued use of our website or purchase from our store after changes are posted means you accept the updated policy.
Contact Information
For legal questions, policy questions, or customer support, please contact us at:
Adore Her Hair
Email: AdoreHerHair@gmail.com
Mailing Address: 450334 W. Fuqua Street, Houston, Texas 77045