Contact information
Contact Us
We’re so happy you’re here.
At Adore Her Hair, we want your shopping experience to feel smooth, clear, and cared for from start to finish. If you have questions about your order, shipping, returns, product details, or need help before making a purchase, we’re here to assist you.
Customer Support Email
For all customer service questions, please contact us at:
When reaching out, please include as much detail as possible so we can assist you quickly.
If your message is about an order, please include:
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Your full name
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Order number
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Email address used at checkout
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A clear description of your question or concern
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Photos or videos, if your concern is about a damaged, defective, or incorrect item
Response Time
Please allow 1 to 3 business days for a response.
Business days are Monday through Friday, excluding weekends and holidays.
During sales, launches, holidays, or high-volume periods, response times may be slightly longer. We appreciate your patience and will respond as soon as possible.
Before You Contact Us
For faster assistance, please review our store policies before reaching out:
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Shipping Policy
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Return & Store Credit Policy
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Terms of Service
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Privacy Policy
These pages may answer common questions about processing times, shipping, returns, store credit, and order policies.
Order Changes and Cancellations
Please review your order carefully before submitting payment.
Once an order is placed, we begin processing it as quickly as possible. Because of this, we cannot guarantee cancellations, address changes, product changes, or order edits after checkout.
If you notice an issue with your order, please email us immediately at AdoreHerHair@gmail.com, and we will do our best to assist before the order is processed or shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and clear photos or videos of the issue so we can review your concern and help make it right.
Return Questions
Because wigs and hair products are personal-use items, returns are reviewed carefully for sanitary and quality-control reasons.
Approved returns are eligible for store credit only. We do not offer cash refunds.
Please review our Return & Store Credit Policy before submitting a return request.
Mailing Address
Adore Her Hair
450334 W. Fuqua Street
Houston, Texas 77045
Please do not send any returns to this address unless your return has been approved by our team first. Items sent back without approval will not be accepted.
We’re Here to Help
Your questions and concerns matter to us. Our goal is to provide clear communication, quality products, and a professional shopping experience every time you shop with Adore Her Hair.
For assistance, email us at: